Business processes that were efficient and cost-effective years ago may be inefficient, costly, redundant, or even obsolete today.  A number of IV-D agencies have successfully utilized Business Process Reengineering (BPR) to evaluate and redesign the manner in which the agency delivers services to increase efficiency, cost-effectiveness, performance, and customer care. 

The steps entail:

One of the most important elements of BPR is a fresh and obective perspective.  An unbiased assessment can be difficult to obtain from within an organization, as individuals charged with conducting the assessment may take long-established procedures for granted, or they may not have exposure to available technology or other ways of doing business.  On the other hand, an experienced outside consultant is in a position to carefully examine and question existing practices and recommend options that may not be apparent to individuals who perform or oversee the work on a daily basis.

YoungWilliams is an ideal partner for agencies embarking upon BPR.  We keep abreast of innovations, best practices, and new ideas.  Our exclusive focus on the IV-D program enables us to draw upon the considerable collective knowledge of child support professionals within our company. These individuals possess subject matter expertise in all aspects of the IV-D program as well as technology, telecommunications, and customer service. 

Equally important is our ability to collaborate closely with public sector agencies and personnel to achieve optimum outcomes.  BPR requires a high degree of cooperation and communication between the consultant and the agency.  YoungWilliams has a reputation for strong client relationships.  We can work with you to find practical solutions that will produce measurable results and help you achieve your vision for providing child support services in the 21st Century.