IV-D agencies continue to search for solutions that will optimize efficiency, customer service, and cost-effectiveness. However, most IV-D agencies do not have staff available to conduct research, perform analyses, tackle special projects, write grants, or reengineer business processes.

A consulting contract allows agencies to take advantage of subject matter expertise without adding employees.  Additionally, an independent child support consultant can provide an objective perspective of a program’s operations, structure, and challenges.  This information can be used to implement change within the organization or to justify the need for change, resources, or legislation to make the agency stronger or more effective.

Consultants can be a great resource to IV-D agencies looking to tap into extensive subject matter expertise and nationwide child support operational experience.  Independent consultants may be retained on a short or long-term basis depending upon the goals and scope of the project and funding available to the program.  IV-D agencies have successfully used consulting contracts for the following types of initiatives:

The IV-D program has matured considerably as a result of automation, mass case processing, performance incentives, and overall program improvements. However, it continues to evolve as underlying issues come to light and new challenges are presented.

YoungWilliams can help your agency identify opportunities for improving services, operational efficiencies, cost- effectiveness, and customer satisfaction.  Our experts bring substantial knowledge of child support programs and best practices from around the nation and can apply their broad subject matter knowledge to help you achieve your goals.  Whether it is improving a particular area of performance, transitioning to a different paternity establishment percentage (PEP) option, evaluating IV-D functions, identifying workflow bottlenecks, assessing your call center technology, or helping you find ways to improve efficiencies without sacrificing service, we can help.

Our consulting team of seasoned child support professionals will collaborate with you to develop common sense solutions that not only achieve your objectives, but also incorporate your timeframes and budgetary requirements. 

At YoungWilliams, we are truly “all about support”:  supporting IV-D agencies, their customers, and the children who depend upon the IV-D program.